Name, email address, telephone number, mailing address, date of birth (when required for age verification), and details supplied when filling out our website contact or enquiry forms (such as venue hire, lost property, accessibility requests, or general enquiries).

Information related to ticket purchases, food & drink orders, event hires, or lost property enquiries (e.g., ticket purchase history, seating details, or payment confirmations). Note: Payment transactions are processed via secure third-party payment providers; we do not directly store complete credit/debit card numbers.

Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

Information about how you use our website, pages viewed, and navigation patterns.

Your preferences in receiving marketing emails from us, news, and special offers.

Information you provide when contacting us regarding lost property, accessibility needs, or general customer support via email or our website forms.

Filling in forms on our website (including contact, enquiry, and newsletter signup forms), contacting us via email or phone, or entering a competition or promotion.

Information provided to us via primary ticketing agencies or event platform partners when you purchase tickets for an event at New Century.

As you interact with our Site, we may automatically collect Technical Data about your device and browsing actions using cookies and web beacons.

When you submit an enquiry or message through our contact forms, we use this information strictly to respond to your enquiry and manage follow-up communication. We do not use information submitted through contact forms for marketing purposes, nor do we add contact form details to our promotional email lists unless you explicitly opt in to receive marketing updates.

To fulfil your ticket orders, process booking enquiries, fulfil venue hire requests, or return lost property.

Where you have explicitly opted in to receive our email marketing updates, newsletters, or promotional communications.

To analyse website usage, improve our services, optimise visitor experiences, maintain website security, and conduct day-to-day venue operations.

To comply with legal, regulatory, health and safety, or law enforcement obligations.

Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a good experience when you browse our Site and allows us to improve our platform.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

We do not sell, rent, or trade your personal data to third parties. We may share your information with trusted third parties strictly under the following circumstances:

Third-party vendors who assist us with hosting, website analytics, email distribution, IT infrastructure, payment processing, or ticketing systems.

Where required to facilitate entry to an event you hold tickets for.

When required by law, regulation, court order, or to protect the safety, rights, or property of New Century Manchester, our visitors, or the public.

We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to employees and third parties who have a business need-to-know.

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We retain messages and submission data sent via our website contact forms for a period of 6 to 12 months for customer service, reference, and record-keeping purposes. After this period, submission data is securely deleted unless required for ongoing legal or contractual reasons.

We retain your marketing preferences for as long as you remain subscribed to our mailing list. You can unsubscribe at any time using the link in our emails.

Under UK Data Protection law, you have rights regarding your personal information, including the right to:

Request a copy of the personal data we hold about you (Subject Access Request).

Request correction of any inaccurate or incomplete personal data.

Request the deletion of your personal data under certain conditions ("right to be forgotten").

Object to or restrict the processing of your personal data, including opting out of direct marketing at any time.

Request the transfer of your personal data to you or a third party.

To exercise any of these rights, or to unsubscribe from marketing communications, please contact us at hello@newcenturymcr.com.

Our Site may contain links to third-party websites or plugins (e.g., ticket sellers, social media channels, or sponsors). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. Any changes will be posted on this page with an updated "Last Updated" date.

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: hello@newcenturymcr.com

Phone: 0161 552 6719

Address: New Century, Mayes Street, NOMA, Manchester, M60 4ES

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.